Customer Relationship Management
CRM is a strategy to maintain, nurture and update clients and sales prospects information using one solutions to organise, automate and synchronise the business processes.
Marketing, Sales, Customer service and Support are therefore working with the same application to win new clients, nurture prospects and retain existing customers with the benefits of:
- Streamlined sales and marketing processes
- Align the business strategy
- Higher sales productivity
- Improved service, loyalty, and retention
- Increased call center efficiency
- Higher close rates
- Better profiling and targeting
Salesforce.com Partnership
Sqware Peg offers services in Salesforce.com Implementation, Integration, Training, Channel Management, Customer Service enablement, Customer Portal (Customer self-service enablement) and coordinated Marketing Services. In addition, Sqware Peg also specialises in custom development on the force.com platform to provide unique solutions.
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